Solution:

Sometime support will ask for Wireshark log of an issue, here is a guide to how that is done

Requirements:

• GenICam compliant software, such as eBUS Player
  • Download and guide her: https://www.jai.com/support-software/jai-software
• Wireshark with USBPcap
  • Download and guide her: https://www.wireshark.org/download.html

References:

• What is Wireshark - https://www.wireshark.org/docs/wsug_html_chunked/ChapterIntroduction.html#ChIntroWhatIs
• Setup for USBPcap https://wiki.wireshark.org/CaptureSetup/USB

Upgrade step by step guide: 

This guide assume that the operating system is Windows, the only difference is really how to install the requirements, it also assumes that you're using eBUS Player or other tool to replicate an error.

1. Open eBUS Player and connect to camera.
2. Open Wireshark
3. Select the correct interface, there are 2 option:
   1. In Wireshark, there is a list of available interfaces such as Ethernet #2 and USBPcap1.
      For USB devices, we want a select a USBPcapX interface, where X is the location.
      Selecting the right USBPcap can take a couple of attempts. See how to validate the correct USBPcap in next step.
      
   2. We can use the powershell scripted: List JAI Camera USB location (Also attached the bottom)
      Note that you have to change ExecutionPolicy to do this, see below
      
      Here the hub is 6, so we can select USBPcap6
4. We can now validate the correct USBPcap when opening in wireshark.
   1. Select the USBPcap by double clicking in wireshark.
   2. Wireshark will know capture packet from the USB, it should look like this
      
   3. You know its the correct port if you see the highlight line above, more specifically there are these [GenCP_version]
5. Now the logging has been started

Revision note: